W elcome to our frequently asked questions (FAQ) page. Here you can find your necessary information regarding our services. We present our detail service and other information. If you do not find your desired information here, you can Contact Us easily via email or over the phone.
General
1Is There Any Log In/ Sign In Option To Access In CEI Website?
No. You do not need to log in/ sign in at our website to access our information.
2Is Free Trial Facility Available?
Yes. We do offer a free trial offer up to 2 images so that you can judge our service quality before taking your final decision. You can give your sample images us so that we can provide you the finished task as a demo.
3How Can I Contact You?
We believe that keeping a close contact with our clients increases a close relationship of trust between us. That’s why we are available 24/7 and 365 days all the year round. You can visit our website’s “contact us” tab from the link given below.
4Which Image Formats Do You Accept?
Over the years, we have developed our skill to work with various image formats. We accept images of any file types and sizes (.AI, TIFF, PSD, JPEG, PNG, CR2 etc.). So do not hesitate to send your files, no matter whatever the format is.
Image Upload & Download
1How Can I Upload My Files?
Clients can transfer files to Color Experts by using the Hightail upload box. The file upload capacity with Hightail is a maximum of 500GB and a zip file or 5 files can be uploaded at a time, each file maximum 10GB. An automatic alert will go simultaneously to the client as well as the CEI production after uploading is completed. For more, please visit our upload page.
2How Do I Know My Photos Are Ready To Download?
You will be notified when images are on our server and ready for you to download.
3How Do I Download The Completed Images?
We will create a profile on our FTP server for you with specific log in info, where we will keep all your ready images. We will provide you that log in info so that you can easily download your images from our FTP server.
4Is It Safe To Use FTP Or Hightail?
Yes, 100% undoubtedly. It is a paid file transferring protocol which is highly secured. We know the value of your images and we are committed to receive your files with highest security and confidentiality.
Our Services
1Do You Have A Rush Delivery System?
Whenever it is necessary to process a large number of images within a very short period of time, our rush service is the best solution. This service provides a special facility to get the work done quickly.
2Are You Open 24 Hours?
Yes, our team work 24/7 and 365 days. We work not only in the day but also at night so that our team can provide your work on due time. For this, you can also reach us on the US holidays
3What Is Your Turn Around Time?
Well, it depends on image quality, quantity and level of complexity. When we send our price quotes, we will inform you the required time frame for finishing your task. We are committed to complete our work on time.
Quality & Satisfaction
1Do You Have Any Quality Assurance Process?
It is very much important to complete a project within the required time. But it is more important to finish the work maintaining a high quality. Yes, we strongly follow 3 step quality control process throughout our workflow. It ensures the finest quality of the finished photos.
2What If I Am Not Happy?
We maintain our quality with our own guideline or according to our clients’ direction strictly to ensure the most quality work. However, we guarantee you 100% money back as per company rules if you are not satisfied.
Payment
1What Is Your Payment System
We have a secure and hassle free payment system. Payment can be completed via PayPal using credit cards. We also accept checks from our US clients or transaction via traditional banking is also available.
CSR
1Is Your Company Socially Responsible?
We also believe, as a business organization we are a part of our society and we have some responsibility towards it. As our corporate social responsibility, we give employment opportunities for acid survivor women who are victim of acid throwing criminals. Besides, we provide winter wears, money for poor and underprivileged people.
Pricing
1How Much Do You Charge Per Image?
You can view our price lists at our website’s right column. However, it is subjected to image quantity, quality, and required time. So, we request you send your queries at info@colorexpertsbd.com
2Do You Offer Volume Discounts?
Yes we do! If a customer hands over us a project of minimum 100 images, a discount can be offered and it will be increased up to 50% depending on the image volume and image categories.
About CEI
1Who Are We?
Color Experts International, Inc. is a USA based Photoshop clipping path service provider. With an experience of 30 years, it has become one of the leading photo editing company. With a great team of expert graphic designers and well equipped self-owned production house, we provide world class quality image manipulation services which included image cut out, masking, photo manipulation, glamour retouching, image restoration, pre-press work, advertisement, magazine design etc. CEI’s headquarter or USA faculty is located in Leesburg, Virginia, USA. Two other offshore studios with expert manpower is located in Dhaka, Bangladesh and Sharjah, UAE.
2Who Do You Work With?
We mostly work with top photographers, retailers, e-commerce sites, brands, agencies, catalog companies, web design houses, printing & pre-press companies, sport-clothing companies, etc.